Deutsche Bank AG, Hong Kong & Singapore Branch
Online Privacy Statement (2020-08)
Deutsche Bank Aktiengesellschaft domiciled in Frankfurt am Main
(incorporated in the Federal Republic of Germany and members’ liability is limited)
Online Services
Privacy Statement
This Privacy Statement explains how
Deutsche Bank AG Singapore and Hong
Kong Branch, and their affiliates
(collectively "Deutsche Bank" or “we”)
collect, use and disclose your personal
data through your use of Deutsche Bank’s
mobile apps, websites or any other
electronic link, software or device as we
may provide (the “online services”). The
online services are intended for Deutsche
Bank Wealth Management customers of
Deutsche Bank AG Singapore and Hong
Kong branches only.
Personal data is any information which can
be used to identify an individual person. By
using Deutsche Bank’s online services, you
consent to the collection, use and
disclosure of your personal data by
Deutsche Bank.
This Privacy Statement is provided for
information purposes only, and does not
supersede any local privacy statements or
policies, specific notifications provided to
you or consents obtained from you.
The original of this Privacy Statement is
written in the English language. If a conflict
or discrepancy arises between the English
version and any subsequent translation
into any other language:
1.
the English version of this Privacy
Statement will prevail; and
2.
the translated version of this
Privacy Statement will be deemed
amended to the extent of such
inconsistency to be in conformity with the
English version of this Privacy Statement.
Contents
• Collection and use of personal data
• Purposes for which your Personal Data
are Used
• Disclosure of your Personal Data
• Marketing Communications
• Accessing and Updating of
Personal Data
• Security and
International
Transfer of Personal Data
• Retention
• Changes to our Privacy Statement
• Queries and Opt-Outs
Collection of Personal
Data
When you use Deutsche Bank’s online
services, we may collect personal data about
you and persons authorised by you to access
your account (“Authorised User”) such as:
• Name;
•
Contact information;
•
Your account number;
•
Your electronic signature;
•
Your interaction with the online
service, such as articles you read and
your interest in specific topics;
•
Your inputs and interactions with the
online service;
•
Authentication and login information;
•
National identification, passport, or tax
identification documents;
•
Information you provide by contacting
us;
•
Transactional Information;
• IP address;
•
Location;
•
Your device identifier, model and
operating system;
•
Information and files that you
download from our websites or apps;
•
The version of the browser or app that
you are using; and
•
Your internet or mobile service
provider.
For further information on what
information we collect when you visit our
websites, please see Deutsche Bank’s
general website Privacy Notice.
Deutsche Bank also collects and
analyses non-personal data regarding
the use of our online services; including
domain names, number of hits, pages
visited, and length of session. Such non-
personal data is used in a statistical
manner to evaluate the usefulness of our
online services.
You may decide to use your device’s
biometric authentication feature (such as
the Touch ID feature in Apple Inc.
devices). In such cases, Deutsche Bank
will not collect or store your fingerprint
information. Your fingerprint information
will be only be used by your device to
authenticate your access to the online
services.
Purposes for which your
Personal Data are used
The personal data you and your
Authorised Users provide to Deutsche
Bank will be used to better serve your
financial needs by:
• Verifying your identity;
•
Authenticating your access and return to
the online service;
•
Assessing and evaluating the accuracy,
validity and suitability of information that
you submit to us;
•
Processing your instructions,
transactions, transfers, payments, and
executing trades;
•
Improving, securing and personalizing
the online service;
•
Detecting, and preventing crime, and
fraud;
•
Facilitating investigations and
prosecutions;
•
Fulfilling foreign and domestic legal,
regulatory and compliance requirements
and requests;
•
Recognizing your device to aid in your
use of the online service;
•
Processing applications for DB products
and services, or responding to requests
for further information;
•
Understanding your interests and topics
you respond best to;
•
Suggesting financial and market news
content to you;
•
Designing and personalising financial
services and products;
•
Identifying your preferences and
responding to your feedback;
•
Determining whether an investment is
suitable for you;
•
Sending you alerts and notifications
about your portfolio and investment
ideas;
•
Facilitating business administration; and
•
Advising you about our products,
services, investment ideas and other
opportunities.
Disclosure of your
Personal Data
Your information is confidential and will
not be disclosed to any third party without
your consent except as described here.
Deutsche Bank may disclose your
personal data and personal data of your
Authorised Users to Deutsche Bank's
global service providers, agents or
business partners, affiliates, regulators,
and governmental agencies for the
purposes shown above, and:
• To help us provide services you request;
•
To help us analyse and understand how
our online services are used
•
To enhance and design better products
and services;
•
To protect ourselves from fraud or other
illegal activity;
•
To comply with subpoenas, court orders,
or other legal or regulatory
requirements; and
•
In accordance with the Online Services
Terms, and the terms and conditions
governing your banking relationship with
us.
Marketing and
Communications
We may send you notifications about
wealth management services that you
signed up for, through our online services.
We may also send you communications
marketing the following classes of
services, products and subjects:
• financial, insurance, credit card, banking
and related services and products;
•
reward, loyalty or privileges programmes
and related services and products;
•
services and products offered by our co-
branding partners; and
•
donations and contributions for
charitable and non-profit purposes.
If you do not wish to receive notifications
or marketing communications from us, you
may disable such notifications and
communications from your device or app’s
“Settings” menu. You may also contact
your local Deutsche Bank representative if
you wish to change your marketing and
communications preferences.
Accessing and Updating
of Personal Data
We will provide you with reasonable
access to your personal data upon
request. You may also request for updates
to your personal data. Please contact your
Deutsche Bank representative to access
and update your personal data.
Security and International
Transfer of Personal Data
When your personal data is collected and
transferred to Deutsche Bank, the
connection will be secured, and sensitive
details such as your password will be
encrypted end-to-end. However, transfers
of data over the internet and wireless
networks are not guaranteed to be
completely safe.
Deutsche Bank’s internet banking system
is certified by internationally accredited
certification institutions. Additionally,
Deutsche Bank has implemented
comprehensive security procedures for our
internet-banking- system; such as
firewalls, multiple layers of encryption, and
authentication procedures.
If you believe that the security of your
account with us has been compromised,
immediately notify us of the problem by
contacting your relationship manager.
Deutsche Bank may transfer your
personal data to countries and territories
outside your home country or territory.
When we transfer your personal data
internationally, we will ensure that the
recipients of the data are bound by
legally enforceable obligations to provide
your personal data a standard of
protection that is comparable to the
protection you would enjoy in your home
country or territory. Recipients will also
be obliged to use and disclose your
personal data only for the purposes
stated above. Legally enforceable
obligations include Deutsche Bank
entering into a contract with the receiving
organisation specifying strict compliance
with Deutsche Bank's internal policies,
and taking all other steps that may be
required in the countries and territories to
which your personal data is transferred.
Retention
Deutsche Bank will retain personal data
related to your use of the online services
for the period, whichever is longer:
• we have a legal or business purpose for
retaining your personal data; or
• we are required to retain your
information according to applicable
(taxation, regulatory, etc.) laws.
Disclosure of Third
Parties’ Personal Data to
Deutsche Bank
Before disclosing the personal data of
other individuals to us (including
employees, agents, contractors,
authorised signatories and
representatives), or allowing an
Authorised User to access your account,
you must ensure that:
• you have procured the consent of
those individuals and the Authorised
User to disclose their personal data to
us; and
• we are able to use of the personal
data of those individuals and the
Authorised User as described in this
Privacy Statement.
Changes to our Privacy
Statement
This Privacy Statement may be amended
from time to time by posting the latest
effective version of this Privacy
Statement at:
https://deutschewealthonline.db.com/eb
ankingstatic/Online_Privacy_Statement/
APAC/English/Online_Privacy_Stateme
nt.pdf
Queries and Opt-Outs
If you have any queries about Deutsche
Bank’s privacy policies, please contact
your Deutsche Bank representative or
relationship manager.
External
Communication
